Decagon AI

Decagon builds conversational AI agents that handle customer support for enterprises, and this launch expands Duet Autopilot, the layer that automates the work of building and improving those agents. Duet Autopilot automatically diagnoses, tests and implements improvements without manual intervention , and the update announced today lets support teams steer that loop with their own context and goals, then track how each change affects agent performance in production. The tweet's headline claim is that Autopilot now takes on 70% of agent building work, moving builders from hands-on configuration toward reviewing and approving changes. The launch matters because most enterprise CX teams are stuck acting on customer signals manually even when AI already surfaces them. Decagon's own framing is that today's technology gives teams unprecedented access to customer signals, and the harder part is acting on them , which is what Autopilot is designed to close. The system translates signals from production conversations into validated agent updates ready for human review , so the new guidance and measurement controls give operators a way to encode brand voice, policy, and KPI priorities before those updates ship. Decagon was founded in August 2023 by Jesse Zhang (CEO) and Ashwin Sreenivas (CTO), and is headquartered in San Francisco with additional offices in New York City and London . The company serves major brands including Avis Budget Group, Chime and 1-800-FLOWERS.COM , which makes this release most relevant to support and CX leaders at mid-to-large consumer brands who are already running AI agents and need a repeatable way to improve them without expanding headcount.