Miso is a paid travel concierge that lives inside iMessage, letting customers book flights and hotels by texting a team that tracks their loyalty programs, seat preferences, and points balances. Founder Martin Mrozowski describes the product as putting a travel agent in your pocket that finds the best deal and saves time when issues arise. The service is aimed at founders, creators, and other frequent travelers who want a human plus AI layer handling the parts of a trip that generic booking sites ignore, from award redemptions to rebooking during a delay at 2am.
This launch matters because Miso is positioning itself as the world's first travel agent approved by Apple , paired with a companion iOS app called Miso Intelligence that gives customers at-a-glance trip info, access to their travel profile, and flight updates . The Apple angle is the differentiator here, since most AI travel startups compete inside a chat window on a website rather than as a sanctioned presence in the default messaging app on the iPhone.
The company is led by Martin Mrozowski, who spent 18 months in a private beta booking trips himself before this public launch. The pitch to operators skimming the directory is that texting a person for a business class upgrade or a last minute reroute should feel as fast as texting a friend, with an agent layer that remembers what you like and an app that keeps the itinerary honest.
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P
Priya KothariSep 1, 2026
The tweet cuts off right at 'complicated isn't the hard' and now I have to click. Rude and effective.
K
kervinSep 1, 2026
The pacing on that video is tight but the b-roll of the airport lounge felt like stock footage cosplay. Two more cuts and it sings.
T
Tomás BerquóSep 1, 2026
iMessage as the interface is the actual power move here. Nobody wants another app icon to ignore.
M
Maya OseiSep 1, 2026
ok wait, Apple approved a travel agent? that framing alone is worth the whole launch.
K
Kira KovalenkoSep 1, 2026
Curious what 'Apple approved' means in practice here. Is this Business Chat integration or something new? Would love to chat for a piece.
L
Linh PhamSep 1, 2026
18 months to build a chat interface that books flights feels like the last time anyone gets to spend 18 months on that.
Y
Yosef AbrahamyanSep 1, 2026
Building something adjacent in the hotel loyalty space and can confirm: the edge cases are where products go to die. Rooting for you.
D
DeShawn K.Sep 1, 2026
hot take: the moat isn't the AI, it's the 2am support you casually mentioned. that's the whole product.
G
gerald p.Sep 1, 2026
Still using Kayak and a spreadsheet. Someone tell me why texting a bot is better than a website with filters.
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The only travel agent approved by Apple.
The only travel agent approved by Apple.
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Miso is a paid travel concierge that lives inside iMessage, letting customers book flights and hotels by texting a team that tracks their loyalty programs, seat preferences, and points balances. Founder Martin Mrozowski describes the product as putting a travel agent in your pocket that finds the best deal and saves time when issues arise. The service is aimed at founders, creators, and other frequent travelers who want a human plus AI layer handling the parts of a trip that generic booking sites ignore, from award redemptions to rebooking during a delay at 2am. This launch matters because Miso is positioning itself as the world's first travel agent approved by Apple , paired with a companion iOS app called Miso Intelligence that gives customers at-a-glance trip info, access to their travel profile, and flight updates . The Apple angle is the differentiator here, since most AI travel startups compete inside a chat window on a website rather than as a sanctioned presence in the default messaging app on the iPhone. The company is led by Martin Mrozowski, who spent 18 months in a private beta booking trips himself before this public launch. The pitch to operators skimming the directory is that texting a person for a business class upgrade or a last minute reroute should feel as fast as texting a friend, with an agent layer that remembers what you like and an app that keeps the itinerary honest.
Comments (9)
The tweet cuts off right at 'complicated isn't the hard' and now I have to click. Rude and effective.
The pacing on that video is tight but the b-roll of the airport lounge felt like stock footage cosplay. Two more cuts and it sings.
iMessage as the interface is the actual power move here. Nobody wants another app icon to ignore.
ok wait, Apple approved a travel agent? that framing alone is worth the whole launch.
Curious what 'Apple approved' means in practice here. Is this Business Chat integration or something new? Would love to chat for a piece.
18 months to build a chat interface that books flights feels like the last time anyone gets to spend 18 months on that.
Building something adjacent in the hotel loyalty space and can confirm: the edge cases are where products go to die. Rooting for you.
hot take: the moat isn't the AI, it's the 2am support you casually mentioned. that's the whole product.
Still using Kayak and a spreadsheet. Someone tell me why texting a bot is better than a website with filters.