The 'nobody wanted a ticket' line is going to end up on a Notion doc at every support org by Friday. Actual banger of a hook.
T
Tomas K.28d ago
ok wait, engineering-level understanding is doing a lot of work in that sentence. does it read stack traces or just vibes off the summary?
M
mo28d ago
Every AI CX demo looks incredible until it hits a customer who types in all caps with three attachments and a screenshot of a screenshot.
Y
Yuki Sato28d ago
Zendesk built something spiritually similar in 2019 and it got buried under a reorg. Curious what makes this one actually reach GA.
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Lindiwe Bhengu28d ago
The tweet structure is clean but you buried the co-founder tag mid sentence. Sanjeet deserves his own line, man.
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Renata Colombo28d ago
Been tracking this space for a while and Decimal has the sharpest positioning I've seen. Support tooling that actually thinks is very underrated as a wedge.
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blocktoshi28d ago
decimal.app is a fantastic ticker. just saying.
A
Arjun D.28d ago
congrats, now I have to explain to my cofounder why we're 3 weeks out from launching our own thing and you already raised.
F
Fatima Ourhou28d ago
The logo lockup on decimal.app has like 4px too much space after the period. I will not be taking questions.
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Grigor Melkonyan28d ago
Curious about the eval loop here. Resolving tickets is easy, resolving them correctly without hallucinating a refund policy is the actual game.
K
Kwame Adjei28d ago
Reminds me of an internal tool we shipped where the summarizer worked great until customers started replying to the summary. how are you handling that loop?
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Neha Sridharan28d ago
hot take: the next wave of CX startups either replace the agent or replace the ticket, and Decimal is squarely in camp two. that's the right camp.
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Comments (12)
The 'nobody wanted a ticket' line is going to end up on a Notion doc at every support org by Friday. Actual banger of a hook.
ok wait, engineering-level understanding is doing a lot of work in that sentence. does it read stack traces or just vibes off the summary?
Every AI CX demo looks incredible until it hits a customer who types in all caps with three attachments and a screenshot of a screenshot.
Zendesk built something spiritually similar in 2019 and it got buried under a reorg. Curious what makes this one actually reach GA.
The tweet structure is clean but you buried the co-founder tag mid sentence. Sanjeet deserves his own line, man.
Been tracking this space for a while and Decimal has the sharpest positioning I've seen. Support tooling that actually thinks is very underrated as a wedge.
decimal.app is a fantastic ticker. just saying.
congrats, now I have to explain to my cofounder why we're 3 weeks out from launching our own thing and you already raised.
The logo lockup on decimal.app has like 4px too much space after the period. I will not be taking questions.
Curious about the eval loop here. Resolving tickets is easy, resolving them correctly without hallucinating a refund policy is the actual game.
Reminds me of an internal tool we shipped where the summarizer worked great until customers started replying to the summary. how are you handling that loop?
hot take: the next wave of CX startups either replace the agent or replace the ticket, and Decimal is squarely in camp two. that's the right camp.