Razorpay

Razorpay's latest launch, unveiled at Global Fintech Fest 2026, extends its AI assistant beyond the merchant dashboard and into WhatsApp. Called RAY, the AI Account Manager was launched in partnership with IndusInd Bank, with Bajaj Finance among the first businesses live on the platform. The product is aimed at Indian founders and operators who want to check on payments, settlements, and support without logging into a portal, targeting everyone from small merchants to large enterprises already running on Razorpay's payments infrastructure. Businesses can send RAY a text message or voice note with prompts like "Show me a summary of my payments from yesterday" or "Analyse my payments from the last two months and project my sales for the next two months," and it replies in natural language. Beyond reactive queries, it proactively tracks a business's payment health and shares insights before the owner has to ask, from suggestions on improving payment success rates to flagging that a settlement of a specific amount lands on Wednesday because Tuesday is a bank holiday. Razorpay says businesses have already had more than 20,000 conversations with RAY, which it reads as an early signal of a shift from dashboard-based support to conversational, AI-led resolutions. The launch matters because it reframes how a payments platform reaches its long tail of merchants, meeting them inside the app they already use for customer chats and vendor coordination. Led by co-founder and CEO Harshil Mathur, alongside co-founder Shashank Kumar and CPO Khilan Haria, Razorpay is positioning RAY as connective tissue between its bank partners and the millions of Indian businesses that would rather message than click.